Enterprise organizations have generally realized information technology
① The effect of informatization is difficult to evaluate objectively
② The use of resources is difficult to fully understand
Business process reengineering is difficult
① It is difficult to accurately understand the process in the consulting and research method
② Service process bottlenecks are difficult to locate
③ It is difficult to judge whether the process is compliant or not
Process automation requirements are difficult to locate applications
RPA assists in process automation, but does not know where to apply RPA。
Business pain point
Product architecture
Process mining step
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System log collection
Collect logs generated by information systems, especially process-based information systems, such as ERP, CRM, OA, etc
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System log analysis
The logs generated by the information system are analyzed, and generally contain information such as process ID, activity ID, time stamp, and executor
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Process model generation
Using logs to mine the process model, including process discovery, consistency check, process enhancement, etc
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Business process transformation
Optimize the process model, such as process bottleneck, resource bottleneck, organization improvement, etc
Process mining activity
Log data acquisition and processing
Collect log data (interfaces, files)
Log data cleaning and filtering
Log Data Format conversion (xes\csv)
Process discovery
Control flow discovery and redrawing
Organize the view to find resource bottlenecks
A link with a lot of rework
Time-consuming link
Consistency check
Consistency of control flow with process model
Repetition method
Alignment method
Process enhancement
Automated transformation candidate process
Organizational reform